Terms of service

Last Updated: October 29, 2026

Welcome to Velmique.

These Terms of Service govern your access to and use of our website, https://velmique.sbs, and any purchases made through our online store.

By accessing our website or placing an order, you agree to comply with these Terms of Service, subject to any mandatory rights available under applicable law.

Please read these terms carefully before using our services.

1. General Information

This website is operated by Velmique.

Throughout the website, the terms "we," "us," and "our" refer to Velmique.

The terms "you," "your," and "customer" refer to any visitor, shopper, or person using our website.

Velmique was established in 2023 and operates as an online retailer offering thoughtfully selected accessories, protective cases, and lifestyle products.

We reserve the right to update our website, products, services, and these Terms of Service when reasonably necessary.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement or have the permission of a parent or legal guardian where required.

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or illegal activities.
Submit false or misleading order information.
Attempt to interfere with the website's security or functionality.
Upload malicious software or harmful code.
Copy or commercially exploit our original website content without authorization.
Violate applicable laws or the rights of others.

We may restrict access or cancel orders where there is a reasonable basis to suspect fraud, misuse, or unlawful activity.

3. Product Information

We aim to provide accurate product descriptions, images, specifications, pricing, and compatibility information.

However, product appearance may vary slightly due to lighting, screen settings, manufacturing variations, and other factors.

For protective earbud cases, customers are responsible for selecting the correct device model from the available product options.

We encourage customers to review compatibility information carefully before purchasing.

If you receive an incorrect or misdescribed product, please contact us so we can resolve the issue under our Return & Refund Policy and applicable consumer laws.

4. Pricing and Payments

Product prices are displayed on our website in the currency indicated at checkout.

Prices may change without prior notice, but changes will not affect orders already accepted at an agreed price.

Payment must be completed using one of the available payment methods shown during checkout.

All payment transactions are subject to authorization by the relevant payment provider.

We reserve the right to correct obvious pricing or technical errors, subject to applicable law. If such an error affects an order, we will contact you before proceeding where required.

5. Order Acceptance

After placing an order, you may receive an automated order confirmation.

An order confirmation acknowledges receipt of your order and does not necessarily mean the order has been accepted for fulfillment.

We may decline or cancel an order for legitimate reasons, including:

Product unavailability.
Suspected fraudulent activity.
Invalid payment authorization.
Incorrect shipping information.
Material pricing or listing errors.

If payment has already been collected for a canceled order, we will issue an appropriate refund.

6. Shipping and Delivery

Velmique offers free worldwide shipping on orders placed through our website.

Our estimated delivery timeframe is 7–10 days, subject to destination, carrier operations, customs procedures, and other circumstances outside our reasonable control.

Delivery estimates are not guarantees unless expressly stated otherwise.

For additional information, please review our Shipping Policy.

7. Returns, Refunds, and Exchanges

We offer a 30-day free return and refund policy for eligible purchases.

Customers may request a return within 30 calendar days after delivery.

Approved returns include free return shipping.

Refunds are processed in accordance with our Return & Refund Policy.

Nothing in these terms limits mandatory consumer protection rights.

8. Intellectual Property

The Velmique name, original website content, layout, product descriptions, graphics, and other materials created or owned by Velmique may be protected by applicable intellectual property laws.

Third-party trademarks, product names, and brand identifiers remain the property of their respective owners.

You may not reproduce or commercially distribute protected content without the necessary authorization.

9. Third-Party Services

Our website may use third-party service providers for payment processing, website hosting, shipping, analytics, and other operational functions.

These services may be subject to their own terms and privacy policies.

We are not responsible for third-party websites that are independently operated and outside our control, except where responsibility cannot legally be excluded.

10. Customer Accounts and Information

If you create an account or provide information during checkout, you agree to provide accurate and current details.

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us if you believe your account has been accessed without authorization.

Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

11. Disclaimer of Warranties

We strive to maintain a reliable website and provide products that conform to their descriptions.

However, website access may occasionally be interrupted by maintenance, technical issues, or circumstances beyond our control.

To the extent permitted by law, we do not guarantee uninterrupted website availability.

Nothing in these Terms of Service excludes warranties or guarantees that cannot lawfully be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Velmique will not be responsible for indirect or consequential losses arising from website use where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence where prohibited, or any other liability that cannot legally be limited.

Your statutory consumer rights remain unaffected.

13. Indemnification

To the extent permitted by law, you agree to be responsible for losses directly resulting from your unlawful use of our website or material violation of these Terms of Service.

This provision does not apply to lawful consumer complaints or the exercise of statutory rights.

14. Governing Law

These Terms of Service are governed by the applicable laws of the State of New York, United States, without overriding mandatory consumer protection laws that apply in your place of residence.

Any dispute resolution provisions will be interpreted consistently with applicable jurisdictional and consumer protection requirements.