Shipping policy

Last Updated: October 29, 2026

Thank you for shopping with Velmique.

We are committed to making your shopping experience convenient and enjoyable, from placing your order to receiving your favorite products.

Please review our shipping information below.

1. Free Worldwide Shipping

Velmique is pleased to offer free worldwide shipping on all orders.

There is no minimum purchase amount required to qualify for our standard free shipping service.

Shipping Cost: FREE

Our free shipping offer applies to all destinations where delivery service is available and legally permitted.

Customers will not be charged standard shipping fees at checkout.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 Days

This is the estimated delivery period for standard orders under normal shipping conditions.

Delivery times may vary depending on:

  • Destination country or region.

  • Carrier schedules and transportation conditions.

  • Customs clearance procedures.

  • Public holidays and peak shopping seasons.

  • Weather conditions or unforeseen logistics disruptions.

  • Local delivery restrictions.

We work to ensure orders arrive as efficiently as possible, but delivery estimates are not guaranteed arrival dates.

3. Order Processing

Orders are reviewed and prepared for shipment after successful payment confirmation.

Processing includes:

  • Payment verification.

  • Product availability confirmation.

  • Order preparation.

  • Packaging and dispatch arrangements.

We aim to process orders promptly. Processing time may vary depending on order volume, weekends, holidays, and product availability.

If an unexpected processing delay occurs, we will make reasonable efforts to notify affected customers.

4. Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

This confirmation generally includes:

  • Your order number.

  • Purchased items.

  • Order total.

  • Shipping information.

  • Relevant order details.

Please review your confirmation and contact us promptly if you notice any errors.

5. Shipping Confirmation and Tracking

When your order is dispatched, we will provide shipping confirmation and tracking information where available.

Tracking updates depend on the shipping carrier and may not appear immediately after dispatch.

Customers can use the provided tracking information to monitor the shipment's progress.

If you need assistance locating your order, please contact support@velmique.sbs.

6. International Shipping

Velmique ships internationally to destinations supported by our logistics partners.

International shipments may be subject to local customs inspections, import restrictions, taxes, or duties.

Although standard shipping is free, import duties, taxes, and government-imposed fees are separate from shipping charges.

Any applicable charges will be handled according to the destination country's laws and the terms disclosed during checkout.

If a destination cannot be serviced, we will notify the customer and arrange an appropriate refund for any payment already collected.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

Please ensure that your shipping address includes:

  • Full recipient name.

  • Street address and apartment number, if applicable.

  • City, state, or province.

  • Postal or ZIP code.

  • Country.

  • Contact phone number, where required.

If you notice an error after placing an order, contact us immediately.

We will attempt to update the address before dispatch, but changes may not be possible once a shipment is in transit.

8. Delayed Deliveries

Although our estimated delivery period is 7–10 days, unexpected delays may occasionally occur.

If your order is taking longer than expected, please contact our support team.

We will review the available tracking information and assist with investigating the shipment.

Where a delivery is significantly delayed or cannot be completed, we will provide a resolution consistent with applicable law.

9. Lost Packages

If your order is confirmed lost during transit, please contact us.

Our team will investigate the issue with the relevant shipping provider.

When loss is verified, we will offer an appropriate resolution, such as:

  • Sending a replacement at no additional cost.

  • Issuing a refund to the original payment method.

Customers will not be required to pay additional standard shipping charges for an approved replacement.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We recommend including:

  • Your order number.

  • Photographs of the damaged packaging.

  • Photographs of the affected product.

  • A brief description of the problem.

We will review the situation and provide assistance in accordance with our Return & Refund Policy.

11. Multiple Shipments

Some orders may arrive in separate packages depending on product availability and fulfillment arrangements.

If your order is shipped in multiple packages, you will not be charged additional standard shipping fees.

Tracking details may be provided separately when available.

12. Returns and Refunds

Velmique offers free returns within 30 days of delivery for eligible products.

For complete details regarding return eligibility, procedures, and refund processing, please review our Return & Refund Policy.

13. Contact Our Support Team

If you have any questions about shipping, tracking, or delivery, please contact:

Velmique

1935 83rd St, Apt F7

Brooklyn, NY 11214

United States

Email: support@velmique.sbs

Phone: +1 (919) 288-2020

Website: https://velmique.sbs

Established: 2023

Thank you for choosing Velmique.

Velmique — Thoughtful Finds. Beautiful Everyday Living.