Refund policy

Last Updated: October 29, 2026

At Velmique, your satisfaction is important to us. We want every customer to feel confident when shopping for our thoughtfully selected accessories and everyday essentials.

We understand that sometimes a purchase may not meet your expectations. That's why we offer a 30-Day Free Return & Refund Policy for eligible purchases.

Please read the following information to understand our return, exchange, and refund procedures.

1. 30-Day Return Policy

We accept eligible return requests within 30 calendar days from the date your order is delivered.

To qualify for a return:

Your return request must be submitted within 30 days of delivery.
The item must be in its original condition, unused, and free from damage caused by the customer.
All original packaging, accessories, and included components should be returned where reasonably possible.
You must provide your order number or another valid proof of purchase.

Customers are not charged a return shipping fee for approved returns under this policy.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: support@velmique.sbs

Phone: +1 (919) 288-2020

Please include:

Your full name.
Your order number.
The email address used when placing your order.
The item you wish to return.
A brief explanation of the return request.
Photos of the item, if it arrived damaged, defective, or incorrect.

Our support team will review your request and provide instructions for completing the return.

Please do not send products to our business address without receiving return authorization. The correct return destination will be provided by our support team.

3. Free Return Shipping

Velmique provides free return shipping for eligible returns requested within the 30-day return period.

Once your return is approved, we will provide return instructions and, where applicable, a prepaid return label or an alternative no-cost return arrangement.

Customers will not be required to pay standard return shipping charges for approved returns.

4. Damaged, Defective, or Incorrect Items

We carefully aim to provide accurate product descriptions and dependable order fulfillment.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and clear photographs showing the issue.

Depending on the circumstances, we may offer:

A replacement product at no additional cost.
A refund to your original payment method.
Another appropriate resolution agreed upon with you.

We will not charge additional shipping fees to resolve verified fulfillment errors or defective product issues.

5. Non-Returnable Items

Certain products may be ineligible for return due to hygiene, safety, or legal requirements, where permitted by applicable law.

Examples may include:

Items that have been substantially damaged through misuse.
Products missing essential components due to customer handling.
Products that cannot legally be resold or returned for hygiene or safety reasons after use.
Items specifically identified as non-returnable before purchase, where such restrictions are lawful.

These limitations do not affect any mandatory consumer rights relating to defective, misdescribed, or nonconforming goods.

6. Exchanges

If you received an incorrect or defective item, please contact us to discuss a replacement.

For exchanges involving a different design, color, or compatible device model, our team will advise whether an exchange is available.

Availability of replacement products may vary.

7. Refund Processing

Once we receive and inspect your returned item, or otherwise verify that a refund is appropriate, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used for the purchase.

We aim to initiate approved refunds within 5–10 business days after completing the return review.

Your bank, card issuer, or payment provider may require additional time to reflect the refund in your account.

If your refund has not appeared after the expected processing period, please contact us for assistance.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@velmique.sbs.

We will attempt to accommodate cancellation requests before the order has been processed or dispatched.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

9. Lost or Missing Packages

If your package has not arrived within the estimated delivery period, please contact our support team.

We will review the available tracking information and work with the shipping provider to investigate the issue.

If a shipment is confirmed lost, we will arrange an appropriate resolution, which may include a replacement or refund.

10. Consumer Rights

This policy is intended to complement, not replace, any rights available to customers under applicable consumer protection laws.

Where local laws provide additional protections, those mandatory rights will apply.

11. Contact Information

For questions about returns, refunds, or exchanges, please contact:

Velmique

1935 83rd St, Apt F7

Brooklyn, NY 11214

United States