Contact information

Last Updated: October 29, 2026

Welcome to Velmique Customer Support

At Velmique, we believe that exceptional customer care is an important part of a positive shopping experience.

Whether you need help choosing a product, checking your order, understanding shipping information, or requesting a return, our support team is here to assist you.

We value clear communication, helpful service, and long-term customer relationships.

1. Official Business Information

Store Name: Velmique

Website: https://velmique.sbs

Email: support@velmique.sbs

Phone: +1 (919) 288-2020

Business Address:

1935 83rd St, Apt F7

Brooklyn, NY 11214

United States

Established: 2023

2. Customer Support Email

For general inquiries and customer assistance, please email:

support@velmique.sbs

You may contact us regarding:

Product details and specifications.
Device compatibility questions.
Order placement assistance.
Shipping and tracking inquiries.
Returns and refunds.
Damaged or incorrect products.
General questions and feedback.

When contacting us about an existing order, please include your order number to help us locate your purchase.

3. Phone Contact

Customers may contact us by telephone:

+1 (919) 288-2020

Phone support is intended for general customer service inquiries and order-related assistance.

If your inquiry requires photographs, documents, or detailed order information, we recommend contacting us by email.

4. Order Assistance

If you have questions about an order, please provide:

Your full name.
Your order number.
The email address associated with your purchase.
A brief description of your inquiry.

Our team will review the available order information and assist you.

5. Product Inquiries

Velmique offers a selection of decorative earbud cases and lifestyle accessories.

If you need help selecting a compatible protective case for your AirPods or another supported earbud model, please contact us before purchasing.

Our team can help clarify the compatibility information listed on our product pages.

6. Shipping and Delivery Support

We offer free worldwide shipping with an estimated delivery timeframe of 7–10 days.

If you have questions about shipping or tracking, please contact us with your order number.

For additional information, please review our Shipping Policy.

7. Returns and Refunds

We offer free returns within 30 days of delivery for eligible purchases.

To request a return or refund, please email:

support@velmique.sbs

Our team will provide return authorization and instructions.

Please do not mail returns to our business address without prior confirmation.

For more information, please review our Return & Refund Policy.

8. Feedback and Suggestions

We welcome customer feedback and suggestions.

Your comments help us identify opportunities to improve our products, services, and shopping experience.

Please send feedback to support@velmique.sbs.

9. Business Correspondence

For official correspondence, our business contact address is:

Velmique